Problems with VPN-Based Access to File Shares from AWS Storage Gateway

Are your users struggling with VPN-based access to file shares from AWS Storage Gateway?

For many enterprises, AWS Storage Gateway is a killer service that allows them to create a local file server that is really a gateway that connects to AWS storage services, such as Amazon S3, Amazon S3 Glacier, Amazon S3 Glacier Deep Archive, Amazon EBS, and AWS Backup, providing storage for files, volumes, snapshots, and virtual tapes in AWS. In other words, you can build a local file server that is a very convenient front end for these cloud-based storage services.

So what’s the problem?

The trouble is that remote access needs remain the same as a real file server that is fully on-premises. VPN-based connections are the standard but users tend to have trouble with them and generate lots of support calls and tickets.

There were the exact issues faced by the Atlanta Regional Commission after finding that about 20% of their staff were facing constant connectivity issues with their VPN connections. As a result, they got tons of tickets saying the VPN was down. Most of the time this was caused by issues with the reliability of the user’s remote network. Usually, there was little they could do to resolve the issue and would struggle to help the user troubleshoot remotely. 

So they started looking for a better VPN alternative and settled on CentreStack. With CentreStack, they provided remote users with an “always-on” remote mapped drive for file shares that worked even when there were glitches in the network or a complete loss of connectivity.

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